FAQ

Every cleaning is tailored to your home. See exactly what each service includes on our Services page.

Our move-in/out cleaning is a full home clean, just like our deep cleaning, with one difference: we assume the home is empty of furniture and personal belongings. That lets us reach every area and thoroughly clean and sanitize every nook and cranny, including places that are hard to reach or often overlooked. Moving is stressful, so this service is designed to give you a fresh start and the peace of mind that your home is completely spotless.

There is no fee to reschedule, as long as you do so at least 48 hours before your original booking.

Cancel more than 24 hours ahead and you will receive a full refund to the payment method on file. Cancellations within 24 hours of your booking incur a $40 scheduling fee, and cancellations within 12 hours are charged in full and are non-refundable.

Head to My Account and choose Billing under Settings. There you can update your billing details, the address of your clean, and your current subscription.

No, unless it is within the 24-hour window. If you cancel within that one-day window, the clean is credited to your account at no penalty for future use.

Yes, on request. Cleaners have lives of their own and can fall ill or request leave. If that happens, we will ask to either reschedule or send a different cleaner.

You do not. If it is your first DRC cleaning, though, a brief introduction helps build a personable relationship with your cleaner.

Yes. Our cleaners are background checked at both the federal and state level, and five-star reviews arrive weekly. We vet carefully so that you can trust the people in your home.

Yes, we are. We partner with Next Insurance Inc.

In some instances, stronger chemicals are used strictly on tough-to-clean areas. For example, a glass shower door with calcium buildup requires CLR to clean.

Consider leaving your pets in the guest room or a lesser-used room that can go without a cleaning, or secure them in their kennel if they use one. If the weather is right, a safe, shady, fenced-in spot outside also works while your cleaners are inside. Just be sure there is access to food and water so your pets are comfortable.

Be honest about the current condition of your home when you book. A routine cleaning keeps a home that is already in good shape fresh, while a deep cleaning suits a home that needs more. Choosing the right service means your home is cleaned in one pass and avoids the need to reschedule a second cleaning at additional cost.

We simplified booking by removing the home walk-through. You tell us your bedrooms, bathrooms, and approximate square footage, and we use those details to work out your price and set aside enough time to clean your home properly.

When you book online, enter your home’s bedrooms, bathrooms, and approximate square footage accurately, and add any extras you need. We use these details to allocate the proper amount of time to your booking. Inaccurate booking information will require you to reschedule at the full rate.

In most cases this is because the home needed more time to begin with. You will be charged $40 per hour, per cleaner, for every hour over the estimated duration. An additional booking can also be made.

If we arrive at a property and essential utilities are not turned on, we will be unable to complete the cleaning. This will result in a cancellation with a full charge, as a proper cleaning cannot be performed without these services.

Your unique referral code is in your customer portal. When your friend books through your referral link, they automatically receive the discount, and once their booking is completed you receive a reward to use on a future booking. The discount is only available through the referral link and cannot be applied afterward. You can share your code with as many friends as you like and earn even more rewards.

You will receive an email every time you earn a reward, and you can check your balance in your customer portal. When booking, enter your referral code in the ‘Discount Code’ field and your rewards will be applied. Rewards never expire and can be used alongside your frequency discounts, so you save even more on your booking.

We strive for 100% customer satisfaction and want to be sure you are happy with your service. If you have any concerns about your cleaning, you must notify us within two days (48 hours) of the service, and we will gladly return to address any missed areas at no additional cost. After this window we are unable to provide a reclean, as we cannot verify the condition of the space once more time has passed. We recommend checking the cleaning while our team is on site or shortly after the service.