Privacy Policy

Diamond Residential Cleaning (“DRC”, “we” or “us”) respects your privacy. This policy explains what information we collect when you visit our website or book a cleaning, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly, such as your name, email address, phone number, home address, booking details, and any messages you send us. When you pay for a cleaning or buy a gift card, payment details are entered with our third-party payment provider and processed by it. We do not store full card numbers on this website.

We also collect limited technical information automatically, such as pages viewed, device and browser type, and approximate location, to understand how the website is used.

How We Use Your Information

• To schedule, perform, and confirm your cleanings

• To process payments, refunds, gift cards, and referral rewards

• To communicate with you about bookings, service updates, and support requests

• To operate our referral program and apply discounts

• To improve our website and services, and to keep them secure

• To meet legal, tax, and accounting obligations

Who We Share It With

We share information only with service providers who help us operate, and only as needed: our booking and payment service providers, our website hosting and analytics provider, and any messaging service you choose to use to contact us, such as WhatsApp or iMessage. We may also disclose information when required by law or to protect the rights and safety of our customers, team and business.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Cookies and Analytics

This website uses privacy-focused analytics to measure traffic and improve the experience. Our booking platform may use cookies that are necessary for logging in and completing a booking. You can control cookies through your browser settings.

Your California Privacy Rights

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request a copy of it, to request correction or deletion, and to not be discriminated against for exercising these rights. To make a request, email support@diamondresidentialcleaning.com. We may need to verify your identity, and we will respond within the time required by law.

Data Retention and Security

We keep personal information only as long as needed for the purposes above, including to meet legal, tax, and accounting requirements. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

Children’s Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact Us

Questions about this policy? Email support@diamondresidentialcleaning.com or call (650) 758-7508.