Terms of Service

These terms govern your use of the Diamond Residential Cleaning website and the cleaning services you book with us. By using the website or booking a service, you agree to them.

Our Services

We provide residential cleaning services, including routine cleanings, deep cleanings, move-in/out cleanings, and vacation rental cleanings. What each service includes is described on our Services pages. Add-ons are available for an additional charge.

Booking

Bookings are made online through our website. When you book, you choose a service and enter your home’s details, such as bedrooms, bathrooms, and approximate square footage, so that we can allocate enough time. Your booking is confirmed when we follow up by email or text. Inaccurate booking information may require a reschedule at the full rate.

Access and Preparation

Please make sure our team can access your home during your scheduled arrival window. If we arrive and essential utilities such as power or water are not on, we cannot complete the cleaning, and the booking is treated as a cancellation with a full charge. If you have pets, please secure them so our team can work safely.

Rescheduling and Cancellations

• Rescheduling is free when done at least 48 hours before your booking.

• Cancel more than 24 hours before your booking for a full refund to the payment method on file.

• Cancellations within 24 hours of your booking incur a $40 scheduling fee.

• Cancellations within 12 hours of your booking are charged in full and are non-refundable.

Time and Additional Charges

If your cleaning takes longer than the estimated duration, additional time is charged at $40 per hour, per cleaner. An additional booking can also be made.

Our Satisfaction Promise

We strive for 100% customer satisfaction. If you have a concern about your cleaning, notify us within two days (48 hours) of the service and we will return to address any missed areas at no additional cost. After that window we are unable to provide a reclean, because we cannot verify the condition of the space.

Our Team and Insurance

Our cleaners are background checked at the federal and state level, and we are licensed, bonded and insured through Next Insurance Inc.

Payments

Payments are processed securely by our third-party payment provider. Prices are shown during booking.

Gift Cards and Referrals

Gift card terms are shown at purchase. Referral discounts apply only when a friend books through your unique referral link and cannot be applied afterward. Referral rewards do not expire and can be used alongside frequency discounts.

Website Use

Content on this website is provided for general information. You agree not to misuse the website, attempt to disrupt it, or access it in unauthorized ways.

Limitation of Liability

To the fullest extent permitted by law, DRC is not liable for indirect or consequential damages arising from your use of the website or services. Our total liability for any claim relating to a service is limited to the amount you paid for that service. Nothing in these terms limits liability that cannot be limited by law.

Governing Law

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Changes and Contact

We may update these terms from time to time. Questions? Email support@diamondresidentialcleaning.com or call (650) 758-7508.